ANIMEPA HELP CENTER
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Search answers about custom products, minimum quantities, artwork, samples, production and worldwide shipping.
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Quick answers customers often check before starting a custom order.
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Starting a Custom Order
Products, customers, quantities and the information needed to request a quotation.
Are you a manufacturer or a trading company?
Animepa is a factory-direct custom merchandise manufacturer with more than 15 years of production experience. Our team supports artwork checking, printing, heat transfer, laser cutting, sewing, quality inspection, packing and worldwide shipping.
What types of custom merchandise do you produce?
We produce acrylic keychains and standees, custom pillows and pillow covers, tote bags and other bags, apparel, mouse pads and desk mats, towels, blankets, wall scrolls and many other custom printed products.
Who do you work with?
We work with independent artists, convention sellers, influencers, VTubers, online shop owners, brands and other creators who want to turn their artwork into custom merchandise.
What is your minimum order quantity?
Most regular custom products start from 5 pieces. The exact MOQ may vary depending on the product, size, material and customization requirements. Selected products and sample orders may support smaller quantities. Contact us with your product and quantity for confirmation.
Can I use one design on multiple products?
Yes. One artwork can be applied across acrylic products, bags, apparel, pillows, mouse pads, towels, blankets, wall scrolls and other merchandise, making it easier to build a coordinated product collection.
How do I place a custom order?
Send us the product type, quantity, preferred size or material, artwork link, destination country and required delivery date. We will check the details and provide a quotation. After the artwork, mockup and order details are confirmed, we can arrange sampling or bulk production.
Can I mix different designs and sizes in one order?
Yes. For most regular products, the 5-piece MOQ does not restrict the sizes or artwork. You can mix different sizes and designs and place them together in the same order. Selected materials or special production processes may have different requirements, which we will confirm before ordering.
Preparing Artwork and Reviewing Samples
File preparation, artwork privacy, digital mockups, physical samples and printed color expectations.
Do you provide product templates?
Yes. PSD or AI templates are available for supported products. These templates help you position your artwork correctly and prepare the required bleed area.
What artwork file formats do you accept?
We recommend high-resolution PSD, AI, PNG or PDF files. Transparent PNG files or layered PSD and AI files are preferred. JPG files may also be accepted when the resolution is high enough for printing.
How do you protect my artwork?
Customer artwork is kept confidential and used only for the approved custom order. We do not sell, share or reuse customer designs without permission.
Do you provide a free mockup before production?
Yes. We can provide a free digital mockup to show the artwork position and overall product appearance before production. The mockup must be confirmed before we proceed.
Can I order a physical sample first?
Yes. Physical samples are available before bulk production so you can check printing, colors, materials, sizing and workmanship. A sample fee may be charged upfront. For eligible bulk orders, the sample fee will be credited toward the final order amount. Sample shipping is quoted separately.
Will the printed colors fade?
We use suitable printing methods such as sublimation, heat transfer and digital printing according to the product and material. The prints are designed for good durability under normal use and proper care. Because screen colors and printed materials can differ slightly, we recommend ordering a sample when exact color matching is important.
Should I prepare my artwork in RGB or CMYK?
We recommend preparing source files in RGB because our printing workflow is optimized for RGB files and this usually preserves better color vibrancy. If your artwork is in CMYK, our team can check and convert it for production when necessary.
Will the printed colors exactly match my screen or artwork?
Printed colors may not match a screen exactly because monitors display light while printing uses ink, fabric or other physical materials. Material, printing method and screen settings can also affect the result. If color accuracy is especially important, please tell us before ordering and consider confirming a physical sample.
How can I send large artwork files?
Upload the files to Google Drive, Dropbox or WeTransfer and paste the accessible sharing link into our contact form. You may also email the file or download link to ecaiwendy@animepa.com. Please make sure our team has permission to view and download the files.
Timing, Quality Checks and Deadlines
How production is scheduled, checked and planned for events or product launches.
How long does sampling and production take?
Lead time depends on the product, quantity, artwork complexity and current production schedule. We will confirm the estimated sampling, production and shipping time before the order begins.
How do you check product quality?
Our team checks artwork placement, printing, cutting, sewing, finishing and product details during production. Finished products are inspected before packing and shipment.
Can you help with an event or convention deadline?
Yes. Tell us your required delivery date and destination before ordering. We will check the production schedule and recommend a suitable shipping method. Rush availability depends on the product and order quantity.
Can I change my artwork or order details after approving the mockup?
Changes can normally be made free of charge before production begins. Once production has started, changes are generally no longer possible. If the materials have not yet been printed, we may still be able to make an adjustment. Sample testing orders are usually more flexible, so please contact us as soon as possible if you need a change.
Worldwide Delivery and Tracking
Shipping methods, freight quotations, delivery timing and tracking updates.
Do you ship worldwide?
Yes. We ship custom merchandise worldwide. Available shipping methods depend on the destination, package size, order weight and required delivery time.
How is shipping cost calculated?
Shipping cost is calculated separately based on the destination country, shipping method, package weight and volume. We will provide the shipping quotation after confirming the products and quantities.
What shipping methods do you offer?
Depending on the destination and order, we can arrange express delivery through carriers such as DHL, FedEx or UPS, as well as Air DDP for selected destinations. We will recommend an available option after checking the package details and required delivery date.
Why is my Air DDP tracking not updating yet?
Air DDP tracking usually begins after the shipment reaches the destination country, clears customs and is handed to the local carrier. The first local scan may therefore take several days. Contact us if you would like the latest forwarding status.
How can I check the status of my order?
You can contact the sales representative who handled your order, message us on WhatsApp, or email ecaiwendy@animepa.com. Please provide your order number, customer name or email, and the product ordered so we can check the latest production or shipping status.
Flexible Services Before and After Ordering
Extra services, payment arrangements and what to send us if an order needs support.
Do you offer dropshipping?
Yes. Dropshipping can be arranged for eligible orders. Send us the recipient details and confirm any packaging, labeling or shipping requirements before production so we can check availability and cost.
Can you add custom labels to products?
Yes. Custom woven or printed labels can be arranged for supported products. Label type, size, placement, minimum quantity and cost must be confirmed before production.
Can I pay a deposit first and the balance before shipment?
For eligible orders, a deposit may be accepted to begin production, with the remaining balance due before shipment. The exact payment schedule will be stated in your quotation or order confirmation.
What should I do if there is a quality problem?
Please contact us as soon as possible with your order number, the affected quantity, and clear photos or videos showing the issue. Keep the products and original packaging until our review is complete. We will check the confirmed order details and production records, then provide an appropriate solution.
More Helpful Resources
Explore Animepa guides and information for planning your custom merchandise project.
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Tell Us About Your Project
Share the product, quantity, artwork link and delivery requirements. Our team will help check suitable options.
- Product and material guidance
- MOQ and sample confirmation
- Production and shipping estimate