Custom Merchandise FAQ
Find answers about low MOQ, artwork, mockups, samples, production, quality control and worldwide shipping.
Are you a manufacturer or a trading company?
Animepa is a factory-direct custom merchandise manufacturer with more than 15 years of production experience. Our team supports artwork checking, printing, heat transfer, laser cutting, sewing, quality inspection, packing and worldwide shipping.
What types of custom merchandise do you produce?
We produce acrylic keychains and standees, custom pillows and pillow covers, tote bags and other bags, apparel, mouse pads and desk mats, towels, blankets, wall scrolls and many other custom printed products.
Who do you work with?
We work with independent artists, convention sellers, influencers, VTubers, online shop owners, brands and other creators who want to turn their artwork into custom merchandise.
What is your minimum order quantity?
Most regular custom products start from 5 pieces. The exact MOQ may vary depending on the product, size, material and customization requirements. Selected products and sample orders may support smaller quantities. Contact us with your product and quantity for confirmation.
Can I use one design on multiple products?
Yes. One artwork can be applied across acrylic products, bags, apparel, pillows, mouse pads, towels, blankets, wall scrolls and other merchandise, making it easier to build a coordinated product collection.
How do I place a custom order?
Send us the product type, quantity, preferred size or material, artwork link, destination country and required delivery date. We will check the details and provide a quotation. After the artwork, mockup and order details are confirmed, we can arrange sampling or bulk production.
Do you provide product templates?
Yes. PSD or AI templates are available for supported products. These templates help you position your artwork correctly and prepare the required bleed area.
What artwork file formats do you accept?
We recommend high-resolution PSD, AI, PNG or PDF files. Transparent PNG files or layered PSD and AI files are preferred. JPG files may also be accepted when the resolution is high enough for printing.
How do you protect my artwork?
Customer artwork is kept confidential and used only for the approved custom order. We do not sell, share or reuse customer designs without permission.
Do you provide a free mockup before production?
Yes. We can provide a free digital mockup to show the artwork position and overall product appearance before production. The mockup must be confirmed before we proceed.
Can I order a physical sample first?
Yes. Physical samples are available before bulk production so you can check printing, colors, materials, sizing and workmanship. A sample fee may be charged upfront. For eligible bulk orders, the sample fee will be credited toward the final order amount. Sample shipping is quoted separately.
Will the printed colors fade?
We use suitable printing methods such as sublimation, heat transfer and digital printing according to the product and material. The prints are designed for good durability under normal use and proper care. Because screen colors and printed materials can differ slightly, we recommend ordering a sample when exact color matching is important.
How long does sampling and production take?
Lead time depends on the product, quantity, artwork complexity and current production schedule. We will confirm the estimated sampling, production and shipping time before the order begins.
How do you check product quality?
Our team checks artwork placement, printing, cutting, sewing, finishing and product details during production. Finished products are inspected before packing and shipment.
Can you help with an event or convention deadline?
Yes. Tell us your required delivery date and destination before ordering. We will check the production schedule and recommend a suitable shipping method. Rush availability depends on the product and order quantity.
Do you ship worldwide?
Yes. We ship custom merchandise worldwide. Available shipping methods depend on the destination, package size, order weight and required delivery time.
How is shipping cost calculated?
Shipping cost is calculated separately based on the destination country, shipping method, package weight and volume. We will provide the shipping quotation after confirming the products and quantities.
What should I do if there is a quality problem?
Contact us with your order information and clear photos or videos of the issue. Our team will review the situation and provide an appropriate solution based on the confirmed order details.
Still have questions?
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