Versand
Thank you for choosing Animepa. We provide factory-direct custom anime and gaming merchandise production for artists, convention sellers, brands, and online shops. With low MOQ, sample support, and worldwide shipping, we help turn your artwork into finished products.
1) Processing & Production Time
Because most items are custom-made, production begins after your artwork and order details are confirmed.
Mockup / Artwork Proof:
Usually 1–3 business days after we receive your artwork files and requirements.
Production Time:
Most products are completed within 3–10 business days after artwork approval, depending on product type, quantity, and customization requirements.
Apparel Products:
Typically 4–10 business days after artwork approval.
For convention sellers, event projects, or urgent deadlines, please contact us in advance. Our team can help estimate production and shipping schedules based on your timeline.
2) Estimated Shipping Time (After Shipment)
Shipping time may vary depending on destination, customs clearance, and carrier conditions.
United States / Canada: 6–15 business days
Europe (e.g., Germany): 7–18 business days
Australia / New Zealand: 7–18 business days
Japan / Korea: 5–12 business days
Other regions: 8–25 business days
Please note that these are estimated delivery times and are not guaranteed. Delays may occur due to customs inspections, weather conditions, holidays, or carrier operations.
3) Shipping Carriers & Tracking
We work with reliable international shipping carriers, including UPS, DHL, FedEx, YunExpress, 4PX, and local delivery partners depending on package size, destination, and shipping requirements.
A tracking number will be provided once your order has been shipped.
Tracking information may take 24–72 hours to update after dispatch.
4) Shipping Fees
Shipping costs are calculated based on destination, package size, weight, and shipping method.
For bulk and custom orders, our team will provide a shipping quotation before production.
Large orders may be shipped in multiple packages to ensure safe and efficient delivery.
5) Customs, Duties & Taxes
International shipments may be subject to customs duties, taxes, or import fees depending on your local regulations.
Any customs charges or import fees are the responsibility of the customer.
6) Address Changes
Please carefully check your shipping address before placing your order.
If you need to update your address, please contact us within 12 hours after payment.
Once the order has been shipped, we may not be able to modify the delivery address.
7) Delays & Force Majeure
Delivery or production delays may occur due to peak seasons, extreme weather, customs inspections, carrier delays, or other circumstances beyond our control.
We will do our best to assist and provide updates when unexpected delays occur.
8) Lost / Damaged Packages
If your package is lost or arrives damaged, please contact us within 7 days after delivery or the latest tracking update.
Please provide:
- Order number
- Photos of damaged items or packaging (if applicable)
- Tracking information
For bulk and custom orders, our team will review the details and provide an appropriate solution based on the situation.
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